1.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
1.2 We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
1.3 Upon delivery of the Product, you may be required to sign for delivery. You may contact iloveasap Customer Service Team at 04-642 8888 or [email protected] in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
1.4 Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
1.5 We deliver in our standard packaging.
1.6 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract (for e.g. see 1.8 below), risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. Any breach of obligations by you, might impact your ability to shop on ASAP in the future.
1.7 If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
1.8 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery , we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for any fee and other costs reasonably incurred by us; or
(b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 1.8 (a) above). You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
1.9 In event there exists a conflict of total cart size which entitle free shipping, the value on website shall prevail.
2.RETURNS AND REFUNDS POLICY
2.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (14) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Site.
2.2 All items must be received by iloveasap in order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the product back to you.
2.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service Team at 04-642 8888
2.4 You may process returns through your nearest post office (Pgeon Point). We do not honour any walk-in returns.
2.5 Your returned Products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. We will refund you via store credit which you may utilize for your next purchase. In event you prefer to refunded by different means please call our Customer Service Team at 04-642 8888 or email [email protected] and we will try our best to assist you.
Return & Refund Instruction
Hi there, you can return this parcel if there are any defects in the items. Just follow the steps below:
1. Kindly email us at [email protected] within 14 days after you receive the parcel.
Content include –
a. Your Name (Account Name): iloveasap
b. Order No.: OD18000038
c. Item of Return (State the article on Price Tag): 2617832
d. Reason of Return: Exchange of size/ Damage/ Others
e. Preferable Address for Pick Up:
For customer in Penang or Selangor, you need to drop off your parcel with original airway bill to any nearest Pgeon Point (Check it from https://www.pgeon.delivery/our-location)
For customer out of Penang or Selangor, kindly give us the pick up address in order for the postman to collect from you or you may choose the nearest Pgeon Point if that would be more convenient to you.
2. We will reply your email with the new airway bill. Kindly print it and replace it on your parcel.
3. Wait for the postman to collect the parcel from you and we will then evaluate the defects once we receive the parcel within 14 days.
4. We will inform you via email on whether it qualifies for an exchange. The parcel will then be shipped back in 7-14 working days to the nearest Pgeon Point or your address.